Refund Policy
Databrain IT Solutions believes in transparency and fairness. This Refund Policy explains our cancellation, refund, and payment terms for all services provided by our company.
Introduction
Understanding our refund process
Databrain IT Solutions provides digital services including web development, mobile application development, CRM solutions, cloud services, AI automation, and software consulting. Due to the nature of digital services, refunds are handled according to the terms outlined below.
Project Cancellation
Cancellation terms and conditions
- ✔ Clients may request project cancellation by contacting our support team.
- ✔ Cancellation requests must be submitted in writing via email.
- ✔ Work completed prior to cancellation will be billed accordingly.
- ✔ Any third-party costs already incurred are non-refundable.
Refund Eligibility
Cases where refunds may apply
Eligible
- ✔ Duplicate payments
- ✔ Incorrect billing charges
- ✔ Services not initiated by our team
- ✔ Approved refund requests by management
Not Eligible
- ✖ Completed project milestones
- ✖ Change of business decisions
- ✖ Delays caused by client-side issues
- ✖ Third-party service charges
Digital Service Policy
Refund rules for software services
Since our services involve custom software development, web applications, mobile applications, CRM systems, and consulting, refunds cannot be guaranteed once project work has begun, resources have been allocated, or deliverables have been shared.
Refund Process
How refund requests are reviewed
- 1️⃣ Submit a refund request via email.
- 2️⃣ Our team reviews the project status and payment history.
- 3️⃣ Approved refunds are processed within 7–14 business days.
- 4️⃣ Refunds are credited through the original payment method whenever possible.
Need Help?
If you have questions regarding cancellations, payments, or refunds, please contact our support team.
info@databrainit.com